At SPETuner, we are committed to delivering your order as quickly and efficiently as possible. As a diesel performance parts brand serving Powerstroke, Cummins, and Duramax truck owners, we work with multiple warehouses and reliable shipping carriers to provide dependable order fulfillment and delivery.
Shipping Addresses
To help prevent delays or additional carrier charges, please follow these guidelines when placing your order:
- Correct Shipping Address: Make sure your shipping address is complete and accurate before submitting your order.
- Residential Addresses: A business operating from a residential location may be classified by the carrier as a residential address and may incur residential delivery charges.
- Phone Number: Include a valid phone number with your order. We or the carrier may need to contact you regarding delivery, address verification, or shipment-related issues.
Order Processing Time
Our warehouses aim to process and ship orders within 1–2 business days. Processing time refers to the time required to confirm, prepare, and dispatch an order. It does not include the carrier’s delivery time after the shipment has been dispatched.
Orders placed on weekends or holidays will normally begin processing on the next business day. Processing may take longer if an item is temporarily unavailable, requires an inventory transfer, is shipped directly from a supplier, or requires additional order verification.
Multiple Shipments
Orders containing multiple items may be shipped in separate packages as products become available. You will not be charged additional shipping fees solely because your order is divided into multiple shipments.
Important notice for tuners: Tuners are usually shipped separately from other products and are typically delivered within 7–15 business days. A tuner and other products from the same order may arrive at different times.
Shipping Partners
We work with reliable shipping providers, including USPS, UPS, FedEx, DHL, and Amazon Logistics. When inventory is available, orders may be shipped from one of our U.S. warehouses. The warehouse and carrier used for an order depend on the product, inventory availability, destination, package size, and selected shipping method.
Estimated Delivery Time
After an order has been processed and dispatched, most standard products shipped within the contiguous United States are typically delivered within 3–7 business days.
Tuners are typically delivered within 7–15 business days and may be shipped separately from other items.
Delivery estimates are not guarantees. Additional time may be required for:
- Shipments to Alaska, Hawaii, Puerto Rico, Canada, remote areas, or special service areas
- Products shipped directly from a supplier or manufacturer
- Inventory transfers between warehouses
- Large, oversized, or multi-package orders
- Address verification or order verification
- Customs clearance and import procedures
- Carrier disruptions, severe weather, holidays, or other circumstances beyond our control
Shipping Methods, Estimated Delivery Times, and Rates
| Shipping Destination | Processing Time | Shipping Method | Estimated Delivery Time | Shipping Rate |
|---|---|---|---|---|
| Contiguous United States | 1–2 Business Days | Standard Shipping | 3–7 Business Days | Free |
| Alaska, Hawaii, and Puerto Rico | 1–2 Business Days | Standard Shipping | 7–15 Business Days | $40 |
| Canada | 1–2 Business Days | Standard Shipping | 7–15 Business Days | $50 |
Note: The delivery estimates in this table apply after order processing. Tuner delivery is normally estimated at 7–15 business days, even when another shipping method is selected for other products in the same order.
Tracking Information
When tracking information becomes available, it will be sent to the email address associated with your order. If an order is shipped in multiple packages, you may receive more than one tracking number.
Tracking information may take some time to update after a shipping label is created. A label-created status does not always mean that the carrier has already scanned or received the package.
Damaged, Missing, or Lost Shipments
If your shipment arrives damaged or with missing items or packaging, please take the following steps:
- Clearly note any visible damage on the delivery receipt before signing, when applicable.
- Keep a copy of the delivery receipt.
- Contact SPETuner within 2 business days of delivery.
- Retain the product, shipping carton, packaging materials, and labels for inspection.
- Take clear photographs of the damaged item, packaging, shipping label, and any missing or affected components.
In the event of a potentially lost shipment, we will work with the carrier to locate the package and determine the appropriate resolution. A carrier dock check or shipment investigation typically takes 2–7 business days. If the shipment is located, delivery will continue. If the carrier confirms that the shipment is lost, we will work with you on an appropriate resolution.
Holidays and Unexpected Delays
Please allow additional time during major holidays, including Christmas, New Year’s Day, Memorial Day, Independence Day, Labor Day, and Thanksgiving. Shipping carriers may observe additional holidays or adjusted operating schedules.
Delivery may also be delayed by severe weather, natural disasters, carrier disruptions, customs clearance, government restrictions, labor disruptions, or other circumstances beyond the reasonable control of SPETuner.
Contact Us
If you have questions about processing, shipping, tracking, or delivery, please contact the SPETuner customer service team at service@spetuner.com.
Thank you for choosing SPETuner.